Return & Refund Policy
7-Day Replacement Guarantee • Customer First Policy
Report within 7 Days
Contact support within 7 days of receiving your drop package if size or defect issues occur.
Keep Tags & Packaging
Items must be unworn, unwashed, and in their original stealth ziplock bag with hangtags intact.
Doorstep Replacement
Our rider delivers your replacement size and collects the return at your doorstep.
1. Eligibility for Returns & Exchanges
At KHEOO, we want you to be 100% satisfied with your oversized streetwear drops. We accept returns and size exchanges under the following conditions:
- Size misfit (e.g. want to switch from M to L for a more relaxed boxy look).
- Manufacturing defects (e.g. stitching anomaly, puff print imperfection).
- Incorrect item received compared to invoice.
2. Items Non-Eligible for Return
To maintain hygiene and product authenticity for our community, the following cannot be returned:
- Items washed, ironed, perfumed, or worn outside.
- Items damaged due to customer mishandling or improper wash cycle.
- Special clearance or mystery drop items explicitly marked "Final Sale".
3. Refund Timelines
If a replacement size is unavailable or you request a monetary refund, we initiate the refund immediately upon receipt and inspection of the returned garment:
- bKash / Nagad / Rocket: Credited within 24 to 48 business hours.
- Credit / Debit Card: Processed in 3 to 7 banking days depending on your bank.
Need to exchange a size or report an issue?
Reach out via email or WhatsApp with your Order ID.